Colorado State University Athletics
Want help with mobile ticketing? Click HERE and a member of the ticket office team will reach out directly!
FREQUENTLY ASKED QUESTIONS
WHAT ARE MOBILE TICKETS?
Mobile tickets at Colorado State provide maximum flexibility to CSU fans by putting your tickets and parking passes (if applicable) into the palm of your hand via your smartphone (iPhone or Android required). Beginning with the 2021 football season – and including all ticketed sports at Colorado State (volleyball, men’s, and women’s basketball) – mobile tickets are the most efficient way for fans to utilize their ticket and parking benefits.
HOW DO I MANAGE MY TICKETS?
Your first stop to manage tickets is the “My Account” section of the Colorado State Tickets homepage. After logging in, you will see available tickets and parking passes in your account. From there, you can view, transfer or resell your tickets right from your phone. Step-by-step guides and videos will be made available for fans prior to the arrival of season tickets into your account this summer.
WHAT ARE THE BENEFITS OF MOBILE TICKETS?
Mobile ticketing puts everything you need to have an enjoyable experience coming to a CSU event right into your pocket via your smartphone. No more remembering to grab your tickets before you leave home or making sure you grabbed the right tickets for that game.
- Entrance into the stadium is quicker and easier than ever before
- You can manage your tickets, included putting them on the resell market or transferring them to a friend, much faster and securely
- Mobile tickets significantly reduce frequent issues associated with paper tickets including lost or stolen ticket, shipping delays, forgotten tickets, or counterfeit tickets
- Mobile tickets are more sustainable as the need to print, staple, and bind books together are no longer necessary
CAN I HAVE MULTIPLE TICKETS ON A SINGLE PHONE?
Yes! All of the tickets and passes you would normally receive in printed form will now be available on your smartphone.
WHAT IF I DON'T HAVE A SMARTPHONE OR I HAVE ADDITIONAL QUESTIONS ABOUT MOBILE TICKETING AT THIS TIME?
We understand change can bring about many questions, and that’s why we’ve created the Mobile Ticketing Hotline. Click HERE to submit a request and a member of our ticket office or sales team will be in touch as soon as possible to answer your questions.
WHAT IF I NEED HELP ON GAME DAY? NO SERVICE? BATTERY ISSUES?
Colorado State Athletics encourages fans to log in to their account and add their tickets to their mobile wallets as soon as they are available. Waiting to do so from the stadium could mean you are unable to do so with reliable cellular service. Canvas Stadium’s free WiFi network is available as well. If you are still unable to successfully access your mobile tickets on game day, attendants at the ticket office will be able to assist fans with valid IDs for their accounts.
WHAT IF I DON’T HAVE AN IPHONE OR ANDROID SMARTPHONE?
If you do not have a smartphone that runs on iOS or Android, please contact the Rams Ticket Office at 970-491-RAMS for assistance.
CAN I STILL PRINT MY TICKETS FROM HOME?
Tickets will no longer include a print-at-home option. This decision was made to protect the integrity of your season tickets and prevent the fraud and counterfeit problems that have steadily increased in recent years.
HOW FAR IN ADVANCE CAN I ACCESS MY TICKETS?
Once the season ticket and mini-plan seat allocation and upgrade process has been completed, tickets and parking passes will be available in your account. The CSU Ticket Office anticipates access to tickets will be available in early August.